Glass Countertop and Backsplash Care & Maintenance


Glass countertops provide an easy way to infuse a modern, unique look into your home. While durable and easy to clean, care should be taken even with thick glass countertops; a glancing blow to the edge can cause chipping.


Care - Do's and Don'ts


Do:

  • Glass is a simple, stain-proof, wipe-down surface. We recommend cleaning by spraying Windex on a paper towel and then wiping the countertop.
  • Towel-dry after each use to avoid water spots.

Don't:

  • Do not use abrasive cleaners, Fantastic, or 409; they will create a haze on the glass.
  • Avoid chopping or preparing food directly on the glass to prevent or minimize scratches. Also, take care not to place unglazed pottery on your glass surface.
  • Hot liquids will not damage the surface, however the use of a trivet is recommended for very hot pots and pans from the stove or oven.
  • For back painted glass, take care not to scratch the bottom paint coat.

Maintenance:

  • Light scratches will occur as time goes by; they do not detract from the overall look or effect of the glass.
  • To remove dried food, soak with water for a minute to loosen or dissolve, then wipe up with a sponge.
  • Glass can be spot polished by machine to remove slight scratches. Spot polishing can cause minor changes in the curvature of the glass, and can cause slight changes to the reflection.

Warranty for Glass Countertops:

  • All Brooks Custom products come with a Full One Year Warranty.
  • Brooks Custom will repair or replace, at their option, any product determined to be faulty due to manufacturing defects.
  • All products not installed by Brooks Custom must be returned to the Brooks Custom showroom.
  • Incidental work or adjacent materials are not included in warranty coverage. This is standard for most of the home improvement industry.

Please feel free to contact or call us for technical or service advice before tackling significant problems with your countertop.


If you need to report a problem or need service advice, please:

  • First, place a quarter next to each problem area as a scale reference.
  • Next, take a wide-angle photo that shows the entire countertop.
  • Then, take a close-up photo of each problem area (showing the quarter in each close-up).
  • Email photos to service@brookscustom.com. After the photos are received, our Service Department will reply back with resolution options.